If the customer care manager of ABC company asked you to serve on a committee to develop a performance appraisal system for evaluating the customer care associate, what performance criteria would you identify? Out of these criteria, which ones do you think are most likely to be the critical success factor for the customer care associate in the long run. Explain

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Blended families are becoming more and more prevalent in today’s society. The text asks what this tells our children about the permanence of marriage. What are your thoughts? Of course, there are some obvious benefits to blended families, but there are some disadvantages, as well. Provide some examples of both and share your own thoughts on the increasing number of blended families. What do you believe contributes to the trend?

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