• The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.
• Assignment -2 should be submitted on or before the end of Week- 7 .
• The students are encouraged to relate the project content tothe course materials from chapters ( 13 , 14 , 15 , 16 , 17 )

College of Administrative and Financial Sciences

Assignment 2

Deadline: 31/07/2021 @ 23:59

Course Name: Quality management	Student’s Name
Course Code: 424	Student’s ID Number:
Semester: Summer Term	CRN: 30060
Academic Year: 1441/1442 H

For Instructor’s Use only

Instructor’s Name: Dr. Sager Alharthi
Students’ Grade:    Marks Obtained/Out of 10	Level of Marks: High/Middle/Low

Instructions – PLEASE READ THEM CAREFULLY

• The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.
• Assignment -2 should be submitted on or before the end of Week- 7 .
• The students are encouraged to relate the project content to  the course materials from chapters ( 13 , 14 , 15 , 16 , 17 )
•  

                                               DMAIC / SIX SIGMA Project

Quality Management

Summer Semester (2021 – 1442)

DMAIC / Six-Sigma Project

In this assessment, the students are required to implement DMAIC / Six Sigma projects. Upon the completion of the projects, instructors should be able to test the students` understanding of major part of the course materials.

Learning Outcome:

1. Develop an appreciation of quality management theory, principles, and practices.
2. Use quality improvement tools and practices for continuous improvement.

                                                DMAIC / Six-Sigma Project

     During the process of projects implementation, hypothetically for the assessment`s purposes, picture your instructor as a chief executive officer of a company at any industry of your choice.

      In order to gain the CEO` approval for quality improvement project (Six Sigma) and compete for full project`s sponsorship, you are required to provide a detailed project information to convince the instructor – supposedly the (CEO) to choose and support your project.

Guidance for the project proposal:

The proposal must include the following:  

1. Product or Service Information: ( 100 – 150 words) – 1 point

Select an actual Product or Service from any local/international company that you would like to improve/change, and provide the following Information:

• The product or service general information such as name, features, value to customers..ect.
• Brief history about the chosen product or service (formation, sales, previous changes).

• The necessity for change : ( 100 – 150 words)- 1 point
• The reasons behind the improvement decision, present no less than two reasons why you think the change is important for the product /service (Leadership, Competitors Technological advances, Training requirements, Rules and regulations, Customer demands).

• Define Stage ( Planning) : (  200 – 300  words)- 2 points
• Define the project’s scope, goals, and objectives and its team members and sponsors ( Project charter )
• Define the current and the desired status, the project scheduling.
• Define the stakeholders affected by the project such as (employees, society, customers, stockholders, suppliers…etc)
• Identify the team you need and the members` functions that will help you throughout the project. 
• What method you plan to use for defining the project (Work Breakdown Structure, Pareto Diagrams) and why?

• Measure Stage: ( 100 – 150 words)- 1.5 point
• Define the new process inputs, actions and desired outputs. (Hint : Process flowchart can be used to visualize the process)
• Define measurement Systems Analysis tool, to illustrate use measurements scales such as Nominal , Ordinal , Interval , Ratio. In addition, explain the reason for use.

• Analyze Stage: ( 100 – 150 words)- 1.5 point
• Discuss no less than two conditions that might hinder the project progression (process variation) using one of tools mentioned in chapter (15 – Analyze Stage).
• Describe the new value delivered to the customers upon the successful implementation of the project.

• Improve / Design stage: ( 100 – 150 words)- 1.5 point
• Present no more than two condition that can be altered to make the desired change ( cost , operation, human resource).
• Discuss one to two techniques you plan to use to improve the efficiency of process such as lean tools,  5S …etc.

• Control Stage: ( 100 – 150 words)- 1.5 point
• Identify two methods that the team can use to evaluate performance after the project completion.
• Document two to three learned lessons from the process ( This part could be connected to the overall project experience )

Answer :

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